Customer Returns & Refund Policy

At Mr Bubble Tea, our approach to returns and refunds is simple and focused on customer satisfaction. As part of our shared commitment to maintaining food safety standards, we kindly ask customers to cooperate with Mr Bubble Tea and follow the procedures outlined in this Customer Returns and Refund Policy.

Mr Bubble Tea will continue to accept returns of any products that are not accepted at the time of delivery. After delivery, returns and refunds are subject to the guidelines set out below.

The Purpose of Our Product Return & Refund Policy

To ensure product consistency and quality.
To reduce product loss.
To ensure products are handled in line with food safety regulations.
To control product returns so that any unfit product is handled correctly.

When Your Delivery Arrives

Mr Bubble Tea kindly asks you to:

Check that the products delivered match the invoice or delivery note.
Notify us if you choose to return any product.
Notify us if any product is short on delivery so that an adjustment can be raised accordingly.
Notify us if any product is damaged so that an adjustment can be raised accordingly.

Once you are satisfied with the delivery, the delivery person will ask you to sign the paperwork. By signing, you confirm that you are satisfied with the delivery.

Our Product Return Policy After Delivery

A product may be returned after delivery only if it meets the following important food safety guidelines. All return requests must be made within the timeframes below:

Bubble tea ingredients	Within 24 hours
Frozen products	Within 24 hours
Packaging and other products	Within 48 hours

Requirements for a Compliant Return

Temperature	All frozen products must be stored appropriately at -18°C or below. There must be no signs that the product has been defrosted.
Packaging	Products must be in their unopened original packaging and free from markings or damage.
Best Before Date	For products with a Best Before Date, the remaining shelf life must be reasonable.
Customised Products	Customised products cannot be returned.
Return Address	You are responsible for the cost and risk of returning the Goods to us at 86 Parramatta Road, Underwood QLD 4119, Australia.
Freight	Freight charges are non-refundable.
Restocking Fee	A 30% restocking fee may apply to returned products.

Once we have received the returned products, we may issue a credit note to your account, provide a refund, or resend the products to you, depending on the circumstances and what is most suitable.